Frequently Asked Questions
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How to Order Lottery Tickets
Withdrawals
How do I withdraw funds from my account?
To make a withdrawal, sign in to your account and select "Withdraw". Choose a payment method you have previously used for payments and/or deposits, and the amount you wish to withdraw. Winnings can also be withdrawn with a bank transfer.
Why can’t I withdraw to all payment methods?
The payment methods available for withdrawals are listed on the Payment Methods page. You can withdraw funds with a payment method if it is currently registered in your account; if it was previously registered in your account but has not yet expired; if you have used the payment method to deposit funds; and if you've deposited more than you have withdrawn with the payment method.
Due to operational reasons, withdrawals are not available for all payment methods.
You will be able to withdraw by bank transfer after you have been credited with a big win or if you are not able to withdraw with your existing payment methods.
Why is my withdrawal request refused?
If your withdrawal request is refused, you will receive an email with an explanation from customer support. The most likely reasons are that you have tried to withdraw to a different payment method than you used for deposit or that you have requested to withdraw an amount bigger than what is allowed. If you're requesting a withdrawal via bank transfer, please check that the bank transfer details given are correct, as incorrect details will also lead to a refusal.